FAQ - Beelinkly.ca | Canadian Services Marketplace
Part 1: Getting Started & Registration
What is Beelinkly.ca?
Beelinkly is a premier online marketplace in Canada designed to connect skilled professionals with local customers seeking services ranging from home maintenance to IT and business consulting.
How do I join as a Professional?
Click on the “Join as a Pro” button, complete your profile details, select your service categories, and submit the required identification or business license for verification.
Is there a fee to sign up?
Registration and profile creation are free. We offer various membership tiers and credit-based systems for accessing high-quality leads.
What categories of services can I offer?
We support a wide range of industries including Plumbing, Electrical, Cleaning, Web Development, Marketing, Security Systems (CCTV), Moving Services, and more.
How long does the verification process take?
Once you submit your documents, our team typically reviews and approves your account within 24 to 48 hours.
Pro Tip: You can actually start using the platform and browsing jobs immediately without waiting for verification. However, we strongly recommend completing the verification process as soon as possible; “Verified Pro” badges significantly increase your profile’s visibility and build the trust necessary to win high-value contracts.
Part 2: Profile & Visibility
How can I make my profile stand out?
Upload a professional headshot, showcase high-resolution photos of your past projects (Portfolio), and write a detailed “About” section highlighting your experience and certifications.
Can I list multiple services under one profile?
Yes, you can select multiple sub-categories that match your skills to ensure you appear in relevant searches.
What is the "Portfolio" section?
It is your digital storefront. Pros who upload at least 5-10 photos of their work see a 40% higher engagement rate from customers.
Can I set my own service area?
Absolutely. You can define your working radius or specify specific cities and neighborhoods within Canada that you serve.
Part 3: Leads & Customer Interaction
How do I receive new job leads?
When a customer posts a request matching your expertise and location, you will receive an instant notification via email and your Beelinkly dashboard.
Can I communicate directly with customers?
Yes. Beelinkly provides a secure internal messaging system for you to discuss project details, timelines, and expectations.
Who sets the prices for the services?
You do. Beelinkly does not dictate your rates. You negotiate and set your prices directly with the customer.
What are "Recurring Leads"?
These are requests for ongoing services (e.g., weekly cleaning or monthly IT maintenance), allowing you to build a stable, long-term client base.
Part 4: Reviews & Reputation
How do reviews impact my business?
Reviews are the backbone of Beelinkly. Higher ratings improve your ranking in search results and build trust with potential clients.
How can I get more reviews?
After completing a job, you can use the Beelinkly dashboard to send a friendly reminder to your customer to leave feedback.
What if I receive an unfair review?
You have the right to reply to any review. If a review violates our community guidelines, you can flag it for investigation by our support team.
Part 5: Payments & Finances
How do I get paid?
You can handle payments directly with the customer or use our secure integrated payment options, depending on the project type.
Does Beelinkly take a commission?
Beelinkly operates on a transparent fee structure (either per-lead or a small percentage of the transaction), ensuring you keep the vast majority of your earnings.
Can I issue invoices through the platform?
Yes, our pro-dashboard includes tools to help you generate invoices and track your project history.
What happens if a customer cancels?
We have a standard cancellation policy. If a project is cancelled last minute, you may be eligible for a partial payout or credit refund depending on the terms.
Part 6: Security & Policy
How is my data protected?
We use industry-standard encryption to protect your personal and business information. We never sell your data to third parties.
Do I need insurance to join?
While not mandatory for all categories, we highly recommend having Liability Insurance. Pros with “Insured” badges often attract more high-value clients.
What is the "Verified Pro" badge?
This badge is awarded to professionals who have passed our background and credential checks, significantly boosting their credibility.
How does Beelinkly handle disputes?
We offer a dispute resolution center where our moderators can review communications to help reach a fair conclusion for both parties.
Part 7: Advanced Tools & Support
What is the "Smart Request Builder"?
It’s a tool we provide to customers to ensure they give you specific, detailed information about the job, so you don’t waste time on vague leads.
How do I get featured in the "Pro Spotlight"?
Our system automatically highlights top-performing pros based on their response time, completion rate, and customer satisfaction.
How can the Beelinkly Blog help my business?
Our blog offers tips on local marketing, industry trends in Canada, and advice on how to scale your service business.
Can I pause my account if I'm too busy?
Yes, you can toggle your “Availability” status to “Away” at any time to stop receiving new leads temporarily.
Who do I contact for technical issues?
Our support team is available at [email protected] or via the “Help” button in your Pro Dashboard.